Contact
One address reaches everything: help with an instrument, a question about privacy, a licence that will not restore, or a note about what we should build next.
A person reads it. There is no ticket system, no account to create and no form to fill in. What you send is used for support and the limited purposes described in our privacy policy, never for marketing, and kept only as long as needed.
Support and bugs
Use the same address for anything to do with Rosin or Epicycle. A minute spent on the report helps: the instrument and its version, the device and its operating system, the host you were running in, and what you expected instead of what happened.
Purchases, unlocks and refunds are handled by Apple rather than by us, so those records sit with your Apple Account. Write anyway if a restore will not take, and we will help work out where it went wrong.
Privacy requests
Privacy questions go to the same address. Outhaul LLC collects no personal data through Rosin or Epicycle, so apart from correspondence you have sent us and the ordinary hosting logs described in the privacy policy, the honest answer in most cases is that we hold nothing to show you, correct or delete. We will confirm that in writing if you ask. The policy also explains Rosin's verified local behaviour and what Apple handles.